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TERMS OF USE:
The customer agrees to the following
terms and conditions. By placing an order the client is
authorizing the company to purchase the required gift in his
name and on his behalf and take all the necessary steps to
hand-over the gift to his relative. While rendering the
service the company is acting only as an authorized
representative of the client and not as his agent or in any
other capacity. The company shall be handling the material
only as a service provider and its liability shall be
restricted to that of a bailee under the contract Act.
Definitions:
Feel
Touch Flora: The company providing the delivery service.
Customer: The person using the
delivery service and ordering the gifts for the recipient.
Gift/s: Products ordered by the
customer to be delivered in India.
Perishable gift: All gifts in
the Flowers, Cakes and chocolates and Indian Sweets sections.
Non - Perishable gifts All
Other gifts except perishable gifts.
Products: The gifts delivered
to the recipient will be generally as per the description of
the article, as per the picture chosen by the customer and
requested the custom products by customer.
There may be variations in appearance and colors especially in
the perishable goods like flowers, cakes and chocolates and
Indian Sweets. The non-perishable articles may also have
variations, as these goods are hands made. The customer agrees
to the variations and understands the nature of the variations
and allows Feel Touch Flora to deliver a product, which that
similar to the product picture exhibited on the web-site.
Flowers specified in the arrangements shown may differ as per
the seasonal availability. If the Flowers specified in the
arrangements are not available suitable alternatives will be
used.
Disputes:
All and any disputes related to "Feel Touch Flora"
service shall be subject to the jurisdiction of Mumbai (India)
courts.
Payments:
All prices are in US Dollars. Payments will be accepted in US
Dollars and charged to the credit card in US Dollars.
Accuracy of information and intent of making payment:
The customer promises that the information provided to Feel Touch Flora
will be true, current, correct and accurate including
credit card numbers and addresses. The customer also agrees to
pay all charges incurred by them and users of your account and
credit cards or other payment mechanism at the prices in
effect when such charges are incurred.
The customer agrees to defend, indemnify and hold Feel Touch Flora
and its affiliates harmless from any and all liabilities,
costs and expenses, including attorneys' fees, related to any
violation of this Agreement by them or your authorized users
of your account.
Feel Touch Flora may modify this Agreement from time to time by
changing the above terms and condition. The terms and
conditions applicable to the customer will be the ones that
were prevailing on the day and time you placed your orders.
Delivery:
Non Availability:
If the ordered product is out of stock and Feel Touch Flora is
unable to deliver the gift, a complete refund will be made to
the customer. We shall not be liable for any other charges,
loss of profits, emotional stress or any other liability etc
caused due to the non-delivery and non-availability.
Delivery Attempt:
Is when Feel Touch Flora to deliver the gift, and is unable to do
so due to either:
1.
A wrong address or
2.
No one being at home.
Late Delivery:
If the delivery is made after 3 days of the "preferred
date" a 25% discount will be refunded to the customer.
This is provided Feel Touch Flora made no delivery attempt. In
case a delivery attempt was made and could not be delivered
due to either a wrong address or no one at home, no refund
will be given.
No one at Home:
If Feel Touch Flora attempts a delivery, and cannot do so as no
one is at home, Feel Touch Flora Bazaar will leave a 'delivery
note' at the address.
Perishable
goods - The recipient will be able to collect the gift
from the closest Feel Touch Flora office that will be mentioned on
the delivery note. The perishable goods will be held for 24
hours. Also, the perishable goods can be left with a neighbor
provided we have received instructions from the customer on
the order form in the comment section. No refunds or
cancellations will be made for perishable goods.
Non-perishable goods - The gift
will be returned to the Feel Touch Flora office in Mumbai. In the
event of no one being at home, every genuine effort shall be
made to a re-delivery. In the unlikely event the gift is
unable to be delivered due to no one being at home we will
return the goods to the Feel Touch Flora in Mumbai. The customer
will be informed. The goods will be held for 15 days at the
office. No refunds will be given to the customer. The only
exception will be if the value of the gift exceeds $40 (US
Dollars forty), a US $ 40 cancellation charge will apply and
the balance returned to the customer.
Delivery Period and Timing:
Feel Touch Flora shall try to deliver the gift on the 'preferred
date'. Please allow the minimum time required for delivery as
specified in each category. Gift deliveries shall be made
within three to seven working days in India provided the time
specified for that category of gifts is not more. Delivery
shall be made on the 'preferred day', or a day earlier or
later if it coincides with a festival day or a national
holiday. Delivery shall be made in the course of the day, and
the customer agrees to refrain from requesting for deliveries
at very early or late hours of the day. All attempts will be
made to deliver at the specified time on the preferred date of
delivery but Feel Touch Flora will not be responsible if the gifts
cannot be delivered at the specified time.
Cancellations
Once a gift is ordered the customer
cannot cancel it. The reason being that the system immediately
processes the order and sends shipping instructions to India.
Due to the high volume of transactions and because the
instructions are sent to over 200 towns it becomes difficult
to cancel the orders. In case we receive a cancellation notice
and the order has not be processed by us, we shall cancel the
order subject to a 10% cancellation charge.
On cancellation of an order after it has
been processed by Feel Touch Flora and not yet delivered, the
cancellation charges will be as follows:
1.
Perishable Gifts (flowers, cakes and chocolates, Indian
Sweets) - Cancellation charge - 85 %, refund to customer 15%.
2.
Non Perishable Gifts (all others categories, except
above) - Cancellation charge - 50%, refund to customer 50%.
Once a delivery attempt is made, no
cancellation will be accepted and no refunds will be made.
WARRANTY
Perishable Gifts – Feel Touch Flora does
not provide any warranties.
Non-perishable Gifts - Warranties are
provided by the suppliers of the gifts in certain items . The
customer agrees that the customer service issues regarding the
products (gifts) will be taken up with the manufacturer
directly. Feel Touch Flora will pass on any warranty cards
if available to the recipient of the gift at the time of
delivery
Thanking You, Happy Shopping.
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